Allow registered customers to login to online customer portal, submit service requests and search knowledge base articles.
Facilitates shared or individual help desk workspaces with access permissions for diverse teams and departments.
Quick and reliable access from most popular smart phones and mobile devices: Android, iPhone, Blackberry, iPad, and Windows Mobile.
Email-to-ticket conversion from one or more email account inboxes with automated notifications of new and updated tickets.
From basic to advanced workflow settings based on users’ behavior or ticket information to deliver consistent help desk process.
Custom form fields, email templates, appearance, localization – for faster implementation and expansion flexibility.
HelpDeskSAAS gives you an online help desk software with powerful and easy-to-use features which allows you to collaborate with your customers and your team members. It can be used as a simple or advanced web-based support ticket system, depending on your business needs. HelpDeskSAAS is a multilingual SaaS help desk application available in seven different languages: English, Spanish/Español (es), French/Français (fr), German/Deutsch (de), Portuguese/Português (pt), Dutch/Nederlands (nl), and Arabian/العربية (ar).