HelpDeskSaaS provide you online help desk software without dedicated resources. Use as a simple or sophisticated web based solution, depending on business needs. The features include support ticket management with integrated knowledge base, help desk tasks automation, customized e-mail notifications and interactive reporting.

Choosing a help desk software to handle your company’s customer support processes and data is an important decision. HelpDeskSaaS offers a robust, multi-featured help desk software application that will grow with your organization. It combines help desk functions into one collaborative package intended for use in web B2B or B2C environment.

The HelpDeskSaaS Self-Service Portal raises your service desk to new heights of productivity: unlimited number of internal and external customers can submit tickets from their web browsers; check their statuses; and more information to the technician team; and search the knowledge base. Technicians with the appropriate access permissions can monitor the entire service support functionality from the browser of any web connected computer.

Business logic lets you create an extensive set of automated responses, based on user actions and specific events, to support business process in your organization. These can include email notifications and field updates. For example, email can be automatically sent based on any criteria, such as whenever a ticket’s status changes. Business logic lets you automate your own business-specific work-flows, further extending HelpDeskSaaS’s power functionality.

The integrated knowledgebase allows you to create a collection of articles and commonly asked questions with their answers. You can group these into hierarchical categories and set them to be either visible or private (for support staff only). The client area offers the user the choice of browsing through the articles in your knowledge base or searching based on keywords they enter.