• Build Your Business, Not Your Help Desk Software

    HelpDeskSAAS delivers Customer Support Solution for small to mid-size companies.


    Take a Tour
    Start a help desk without dedicated IT resources
    Collect, track, and resolve service requests
    Automate help desk processes
    Keep customers informed on the status reached
    Provide summary of support activities
    Start your 15-day free trial
    Easy to set up and use. No credit card needed.
HelpDeskSAAS is a role based, web-native, best of class help desk software-as-a-service (SaaS) application that takes full advantage of the web to deliver customer support management to a browser without dedicated resources.


Easy-to-use Configuration

ConfigurationCustom form fields, email templates, appearance, localization – for faster implementation and expansion flexibility.

Self-Service Support Portal

Self-service portalAllows selected clients to login to your online support portal, submit service requests and search knowledge base information.

Mobile Help Desk Software

Mobile help deskQuick and reliable access from most popular smart phones and mobile devices: Android, iPhone, Blackberry, iPad, and Windows Mobile.


Email Integration

Converts support emails from the mailbox into the support ticket database and allows you to send timely email notifications and alerts.

Workflow Rules

workflow rulesYou can create a set of automated commands based on actions or specific events to automate help desk processes.

Multiple Support Queues

multiple support queuesKeeps your tickets and tasks organized through separated support queues with access roles for team members.



HelpDeskSAAS gives you an online help desk software with powerful and easy-to-use features which allows you to collaborate with your customers and your team members. It can be used as a simple or sophisticated web-based software solution, depending on your business needs. HelpDeskSAAS is a multilingual SaaS help desk application available in five different languages: English, Spanish/Español (es), French/Français (fr), German/Deutsch (de), Portuguese/Português (pt).