Build Your Business, Not Your Help Desk Software

The intelligence you need for a true 360° view of customer service and support activities

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Capture requests submitted by Email & Web form
Keep customers informed on the status reached
Collaborate with your team members
Track and analyze customer activity
Make your service effort consistent and repeatable
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Easy to set up and use. No credit card needed.


HelpDeskSAAS is a role based, web-native, best of class Help Desk Software-as-a-Service (SaaS) application that takes full advantage of the web to deliver customer service software to a browser without dedicated IT resources.

Easy to use and quick to get started. Very little training needed for agents. The support team for HelpDeskSAAS is awesome! Very quick to respond – customer service at it’s finest! The tool allows us to take the requests and assign them to the right functional area or SME to follow-up. It gave us a way to track and report o…

Karen SorensenG&K Services

I use HelpDeskSAAS to support 11 medical centers in upstate New York. It offers the means to track and triage issues related to our EMR and practice management systems. It has met with approval from my nurses and staff who have learned to master the software almost immediately. Thank you for providing such a useable service…

Christopher HigbeeLifetime Health Medical Group

Our use of HelpDeskSAAS has improved our company’s ability to address issues across a standard platform supporting multiple companies across the United States in a unified and open environment. This transformed our customer support from using email and a broken ticket system to using a robust solution that keep our clients …

Scott DavidsonGart Companies

Dedicated Customer Portal

Self-service portalAllow registered customers to login to online customer portal, submit service requests and search knowledge base articles.

Multiple Ticket Queues

multiple support queuesFacilitates shared or individual help desk workspaces with access permissions for diverse teams and departments.

Mobile Help Desk Software

Mobile help deskQuick and reliable access from most popular smart phones and mobile devices: Android, iPhone, Blackberry, iPad, and Windows Mobile.


Email Integration

email conversionEmail-to-ticket conversion from one or more email account inboxes with automated notifications of new and updated tickets.

Helpdesk Automation

workflow rulesFrom basic to advanced workflow settings based on users’ behavior or ticket information to deliver consistent help desk process.

Easy-to-use Configuration

ConfigurationCustom form fields, email templates, appearance, localization – for faster implementation and expansion flexibility.



HelpDeskSAAS gives you an online help desk software with powerful and easy-to-use features which allows you to collaborate with your customers and your team members. It can be used as a simple or advanced web-based support ticket system, depending on your business needs. HelpDeskSAAS is a multilingual SaaS help desk application available in seven different languages: English, Spanish/Español (es), French/Français (fr), German/Deutsch (de), Portuguese/Português (pt), Dutch/Nederlands (nl), and Arabian/العربية (ar).