HelpDeskSaaS is based on an outsourced environment. When you place a link to HelpDeskSaaS on your site, your customer is actually connecting to the service on our server. All your data are stored on the outsourced server, too.

HelpDeskSaaS does not requires any hardware, software, plug-ins, downloads, or programming languages installations. You will receive an address link via email with a short guide on HelpDeskSaaS ussage.

The HelpDeskSaaS servers are provided, maintain and hosted by Strato AG in Berlin, Germany. A modern routing equipment with high-performance glass-fiber network and Oracle database servers ensure an outstanding availability to all HelpDeskSaaS customers.

No. HelpDeskSaaS requires no java server or client applet.

No, HelpDeskSaaS does not require any download, plug-ins, or applets on the visitor’s side.

No, HelpDeskSaaS is a 100% software-as-a-service solution, which requires no servers to configure, maintain, or update.

Yes, please contact us if you need to use HelpDeskSaaS on multiple web sites.

It depends on the vastness and complexity of your site or business. If you have a huge site with multiple departments you will need to have more than one agent. Our software puts no limitation on number of agent or departments you can use.

Yes we do, please contact us for more details.

We accepts the following payment methods:

- Credit card (including MasterCard, Visa or American Express) via secure online order forms/phone/fax

- PayPal

- Mailed cheque

- Direct bank transfer.

Yes. You can review and compare free plan against Starter, Team and Premium plan here.

In order to provide a plan with a free help desk software-as-a-service, we add a 3rd party banner in the lower part of each end user help desk page. The payable plans are free of any advertisements.

No. To start using our service in free mode you just need to sign-in and to follow instruction. If you decide to use advanced feature, you will be able to choose Starter, Team or Premium subscription plan and submit payment.

Yes. All of your settings will continue uninterrupted when you sign up for paid subscription, and you’ll be able to add an extra settings.

You can use HelpDeskSaaS’s Free Account without timely limitation. This is a promotional tool and also we want our visitors to get a better idea of our product through free plan.

It takes no more than 10 minutes to have HelpDeskSaaS on your web site using a start-up procedure to greet all your customers.

Yes, the service can be branded for an additional charge.

You need to create a new operator for every person that you want to have login access to your HelpDeskSaaS account. You may add extra agents by going to your HelpDeskSaaS administration area and clicking on the Create agent link.

Yes. You can define custom fields in your data entry form. You can add simple text fields for short texts such as email addresses; select lists, and radiogroups.

Yes. You can create predefined answers inside your account administration area. After you set up predefined answers, your agents will be able to choose them by use of drop-down field in the agent console. Your agents may edit or customize these messages as necessary before they are sent to the customers.

Yes. Our system works on both static and dynamic pages created with any technology (HTML, PHP, ASP, JSP, CGI and others), on any kind of hosting.

No. Only a few javascripts are started to enable HelpDeskSaaS functions.

Please check the following conditions if they are satisfied:

- The web site url you entered during the sing-up procedure is same as the url of the web site where you placed the code

- You’ve inserted a proper HTML code as found in the “Settings -> Submission/Custom fields” page.

This error may occur because you used the same username to login to HelpDeskSaaS from 2 or more computers. If you want to connect from two different computers, you need to create another operator account. You may also sometimes get this error, because you did not logged out properly. In this case, you need to wait for 20 minutes until automated process release your account.