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HelpDeskSaaS software version 1.8 released
Multilingual capability
HelpDeskSaaS, a comprehensive help desk software as a service, today announced the general availability of multi-language support. HelpDeskSaaS will now be available in Spanish, French, German, and Portuguese.
HelpDeskSaaS simply use the end-user’s browser locale setting to determine the application primary language. For example, if the user’s browser is set to …
The first step in creating help desk Service Level Agreements (SLA) is to create a Service Catalog. At its most basic level, a service catalog is a list of all the services your help desk will provide. In most cases, an SLA is used to define the support requirements of a team to which the …
HelpDeskSaaS software version 1.7.2 released
HelpDeskSaas version 1.7.2 was released on July 31, 2010. The release includes a variety of new features, enhancements and bug fixes for a significantly improved user experience. Notable items of the update are User registration, Ticket attachements, Knowledgebase to ticket linking, Custom fields and Theme Backgrounds.
New Design and Layout
The new design …
According to the most widely accepted definition, a knowledge base is:
- A collection of facts, rules, and procedures organized into schemes,
- The assembly of all other information and knowledge of a specific field of interest.
Information centers maintain knowledge bases that store possible solutions and comments about problems previously solved. Accordingly, a knowledge base used in …
HelpDeskSaaS software version 1.7 released – 06/24/2010
HelpDeskSaaS.com releases a new version of its help desk software as a service with a set of convenient improvements and upgrades. You can find out more about this product here. The main new feature is the ability to create and share the knowledgebase.
Create and share a Knowledgebase
The …
The best customer support service is supported by a customer support software tool that caters to unique customer service requirements. When selecting a software to run a project or business, many buyers overlook key factors that ensure a successful customer support software implementation.
Ranking Business and Customer Support Priorities
When evaluating a customer support software or a …
HelpDeskSaaS software version 1.6.3 released
HelpDeskSaaS.com releases a new version of its SaaS customer support product. You can find out more about this product here. New version introduces a set of improvements and convenient modifications:
Using personalized URL address
Your account now can be accessed using nice looking personalized URL addresses like http://yourcompany.helpdesksaas.com/. For users registered prior the …
People seek the advice of help desk representatives or agents when they need assistance with their computer or software application. These professionals need to listen carefully to the problem being described and ask questions to isolate a problem
They usually take methodical steps to analyze and solve the problem. He or she has to document the …
HelpDeskSaaS software version 1.6.2 released
This software release comes with stability improvements and new features that help you stay in touch with your customers: enhanced automation and e-mail templates, general performance improvements, and simplified user management area.
New layout themes with dynamic switching
In addition, this release brings enhancements to overall look and feel of the application. With …
Any organization that needs to understand their technical support requirements will start with implementing a help desk. It will help them put all technical requirements through a single point of contact to understand what their needs are and how they are currently addressing them.
Most organizations provide help desks for IT support, building support, HR support …
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