Category | How to

We have good news for those agents who are too lazy to login and search for a new ticket each time they get email notification. Now you have a feature that can help you handle it – you can include new variable placeholder that display ticket Url for agent in the assignment notification template. When you click on the link, it takes you directly to the ticket page. There you can review ticket details, reply to customer, discuss with your teammates, or perform any other ticket action. It allows you to complete daily support tasks directly from your email inbox and saves your time in signing...

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HelpDeskSAAS Report Builder is a Web-based ad-hoc reporting, data analysis and dashboard software tool giving users the power to generate their own reports over the support ticket database. The Report Builder displays a predetermined set of ticket columns. The report may be further customized with an initial filter clause, a default sort order, control breaks, highlighting, computations, aggregates and a chart. The Report Builder can be further customized and the results can be viewed, or downloaded, and the report definition can be stored for later use. Download guide Using HelpDeskSAAS...

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