Category | News

Introduced e-mail to ticket conversion from multiple inboxes HelpDeskSAAS version 2.1 was released on December 20, 2010. This release includes a variety of new features, enhancements and bug fixes for a significantly improved user experience. As already available since version 1.8, the help desk e-mail to ticket conversion feature automatically converts service request emails sent by customers to your HelpDeskSAAS email address. All support submissions can be captured and centralized in order to maintain effective customer service. The version 2.1 introduces the enhancement to this feature....

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What HelpDeskSAAS release 2.0 brings to you? Besides the usual and ordinary improvements and fixes, the release 2.0 has introduced a several new features, which can help you to customize your help desk software: Manage access to knowledge base categories - The permission-based category access allows you to assign permissions for access to each category by client's organization or group. Customize ticket rating - Ticket rating allows your customers to rate the responses they get to tickets and this then allows you to monitor how pleased your customers are with the support they receive from...

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HelpDeskSAAS software version 1.8 released Multilingual capability HelpDeskSAAS, a comprehensive help desk software as a service, today announced the general availability of multi-language support. HelpDeskSAAS will now be available in Spanish, French, German, and Portuguese. HelpDeskSAAS simply use the end-user's browser locale setting to determine the application primary language. For example, if the user's browser is set to Spanish, that user will see the Spanish version of the application. Availability and Pricing The latest release of HelpDeskSAAS with multi-language support can be accessed...

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HelpDeskSAAS software version 1.7.2 released HelpDeskSAAS version 1.7.2 was released on July 31, 2010. The release includes a variety of new features, enhancements and bug fixes for a significantly improved user experience. Notable items of the update are User registration, Ticket attachments, Knowledgebase to ticket linking, Custom fields and Theme Backgrounds. New Design and Layout The new design should make HelpDeskSAAS more appealing and give it a more modern and professional touch. One of the most significant design changes is a new accordion menu. Accordion menu is a very handy tool to show...

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HelpDeskSaaS software version 1.7 released - 06/24/2010 HelpDeskSaaS.com releases a new version of its help desk software as a service with a set of convenient improvements and upgrades. You can find out more about this product here. The main new feature is the ability to create and share the knowledgebase. Create and share a Knowledgebase The knowledgebase allows you to create a collection of commonly asked questions and their answers. You can group these into categories and set them to be either visible or private (support stuff only). The client area offers the user the choice of browsing...

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HelpDeskSaaS software version 1.6.3 released HelpDeskSaaS.com releases a new version of its SaaS customer support product. You can find out more about this product here. New version introduces a set of improvements and convenient modifications: Using personalized URL address Your account now can be accessed using nice looking personalized URL addresses like http://yourcompany.helpdesksaas.com/. For users registered prior the version 1.6.3, please contact us to update your settings with the desired sub-domain. Import users from Excel sheet If you have a spreadsheet of customers' information,...

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HelpDeskSaaS software version 1.6.2 released This software release comes with stability improvements and new features that help you stay in touch with your customers: enhanced automation and e-mail templates, general performance improvements, and simplified user management area. New layout themes with dynamic switching In addition, this release brings enhancements to overall look and feel of the application. With this release, you can choose your HelpDeskSaaS theme between 7 custom designs, and fit presentation style to your current website design. Dynamic theme switching allows you to dynamically...

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The new version marks a functional upgrade to the previous version, maintaining the functionality and features familiar to enterprise help desk systems, while enhancing the interface, fine tuning performance, and introducing new features sure to set standards for SaaS help desk solutions. HelpDeskSaaS 1.5.1 includes improvements in automatic ticket escalation capabilities, user-friendly aspects and administration in general. Includes functionality improvements made as a result of a growing community of users and their feedback. It provides improved automatic escalations of tickets and requests...

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We are pleased to announce the opening subscription from February 26th 2010 to HelpDeskSaaS – help desk software-as-a-service for customer service and support. HelpDeskSaaS is a online help desk software (SaaS, On-Demand, Hosted) that provides a web tool for website owners, small businesses and large companies for customer support and service. The basic set of features includes: - Public or Protected access - Routing rules - Automatic escalations - Notifications - E-mail templates - SLA Management - Custom form fields - Change history - Ticket classification - Built-in time tracking -...

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HelpDeskSaaS - Help Desk Software-as-a-Service (SaaS), has officially started to work at 19th January 2010. HelpDeskSaaS team has provided  a targeted capabilities and options, including unbundled pricing and flexible payment plans for online help desk software. The features were specifically designed from information outlined through extensive customer feedback in the past few years in working during the work with our main product – SupportPortal. HelpDeskSaaS.com is designed with the mission to satisfy a significant number of requests from current customers for help desk software available...

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