HelpDeskSaaS software version 1.6.3 released

HelpDeskSaaS.com releases a new version of its SaaS customer support product. You can find out more about this product here. New version introduces a set of improvements and convenient modifications:

Using personalized URL address

Your account now can be accessed using nice looking personalized URL addresses like http://yourcompany.helpdesksaas.com/. For users registered prior the version 1.6.3, please contact us to update your settings with the desired sub-domain.

Import users from Excel sheet

If you have a spreadsheet of customers’ information, and need to register them in your HelpDeskSaaS account, to input the data manually is a lot of work. The import functionality allows you to import users’ information, which are stored in Excel sheet or in any other CSV file. To import users, go to Administration > End users > Import users menu option.

Ticket rating system

Ticket rating allows your customers to rate the responses they get to tickets. It also allows you to monitor how pleased your customers are with the support they receive from your staff.

Each reply in the client area will show a row of evaluation percentages for the user to choose from in rating the response. They range from 0% Poor to 100% Excellent. Rating a reply is optional so not end user is required to rate a reply. There are also 3 reports in the Reporting section that allow you to monitor the ratings, among the other parameters.

Read more at: http://www.helpdesksaas.com/

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