HelpDeskSaaS software version 1.7 released – 06/24/2010

HelpDeskSaaS.com releases a new version of its help desk software as a service with a set of convenient improvements and upgrades. You can find out more about this product here. The main new feature is the ability to create and share the knowledgebase.

Create and share a Knowledgebase

The knowledgebase allows you to create a collection of commonly asked questions and their answers. You can group these into categories and set them to be either visible or private (support stuff only). The client area offers the user the choice of browsing through the articles in your KB or searching based on keywords they enter.

Self-service portal

The Self-service portal is a vital component in reducing support resources. By enabling users easily log problems and check on the status of tickets via the Web, Self-Service Portal improves the productivity of your helpdesk stuff and reduces the total cost of service delivery.

Customers are able to resolve some issues without ever contacting the help desk. HelpDeskSaaS Self-Service will allow customers to search for solutions to common problems event without login:

• Customized portal page – modify the look and feel of your help desk to direct end users to the tools and information they need
• Friendly web interface for creating new requests via simplified data entry form
• Enable your end users to submit trouble tickets online, and monitor their tickets throughout the support process.

The HelpDeskSaaS enables companies to view their entire small business client base with a single sign-on. Using an intuitive point-and-click menu, support representatives are expected to track and solve help desk issues, preview the reports, and offer online access to help desk information and direct ticket processing for their clients’ employees.

Read more at: http://www.helpdesksaas.com/

or

Sign Up for 30-days Premium Plan Trial