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Introduced e-mail to ticket conversion from multiple inboxes

HelpDeskSAAS version 2.1 was released on December 20, 2010. This release includes a variety of new features, enhancements and bug fixes for a significantly improved user experience.

As already available since version 1.8, the help desk e-mail to ticket conversion feature automatically converts service request emails sent by customers to your HelpDeskSAAS email address. All support submissions can be captured and centralized in order to maintain effective customer service.

The version 2.1 introduces the enhancement to this feature. Unlike previous versions that where able to convert messages from one email address, this version provides more email addresses to which messages can be sent.

Your organization may utilize the HelpDeskSAAS across many of your existing email accounts. Simply create an action rule for each inbound email address, which will optionally move converted tickets to ticket queues such as Sales, Support, Facilities Maintenance, Human Resources (HR), Accounting, etc.

What else HelpDeskSAAS Release 2.1 brings to you?

• Simplified action rules: End user actions, Support agent actions and scheduled escalations.
• Facelift: New layout for ticket processing on both support and customer side.
• Improved overall efficiency and performances.