Tag / help desk agent


Help desk agent – a job for a professionals

14 May 2010 |  Posted by admin |  0 Comment.
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People seek the advice of help desk representatives or agents when they need assistance with their computer or software application. These professionals need to listen carefully to the problem being described and ask questions to isolate a problem They usually take methodical steps to analyze and solve the problem. He or she has to document the interaction and write down essential points. The very first quality that the company look for is good communication skills. Meeting customer needs is a top priority, so customer service skills is the basic issue for help desk operations. On the other...