Tag / saas


New help desk design

04 Aug 2010 |  Posted by admin |  0 Comment.
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HelpDeskSAAS software version 1.7.2 released HelpDeskSAAS version 1.7.2 was released on July 31, 2010. The release includes a variety of new features, enhancements and bug fixes for a significantly improved user experience. Notable items of the update are User registration, Ticket attachments, Knowledgebase to ticket linking, Custom fields and Theme Backgrounds. New Design and Layout The new design should make HelpDeskSAAS more appealing and give it a more modern and professional touch. One of the most significant design changes is a new accordion menu. Accordion menu is a very handy tool to show...



Online knowledge base as a help desk resource

14 Jul 2010 |  Posted by admin |  0 Comment.
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According to the most widely accepted definition, a knowledge base is: - A collection of facts, rules, and procedures organized into schemes, - The assembly of all other information and knowledge of a specific field of interest. Information centers maintain knowledge bases that store possible solutions and comments about problems previously solved. Accordingly, a knowledge base used in a help desk environment for a customer support contains information about common problems, incidents, customer requests and their solutions. Such a knowledge base captures and organizes problem-solving information...



Benefits of a local help desk in an organization

29 Mar 2010 |  Posted by admin |  0 Comment.
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Computer systems can grow very large from small beginnings. This often appears to happen overnight without being planned and takes users and technicians by surprise. Eventually the management and support of such an environment becomes very expensive, time consuming and frequently an exercise in futility. There is nothing more frustrating than calling for technical support and getting passed around until you find the right person to speak to – provided, of course, that they are not out at lunch or on holiday or have just gone home. A "help desk" or "single point of contact" in a organization...



New Version: Extended automation

19 Mar 2010 |  Posted by admin |  0 Comment.
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The new version marks a functional upgrade to the previous version, maintaining the functionality and features familiar to enterprise help desk systems, while enhancing the interface, fine tuning performance, and introducing new features sure to set standards for SaaS help desk solutions. HelpDeskSaaS 1.5.1 includes improvements in automatic ticket escalation capabilities, user-friendly aspects and administration in general. Includes functionality improvements made as a result of a growing community of users and their feedback. It provides improved automatic escalations of tickets and requests...



HelpDeskSaaS opening subscriptions

25 Feb 2010 |  Posted by admin |  0 Comment.
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We are pleased to announce the opening subscription from February 26th 2010 to HelpDeskSaaS – help desk software-as-a-service for customer service and support. HelpDeskSaaS is a online help desk software (SaaS, On-Demand, Hosted) that provides a web tool for website owners, small businesses and large companies for customer support and service. The basic set of features includes: - Public or Protected access - Routing rules - Automatic escalations - Notifications - E-mail templates - SLA Management - Custom form fields - Change history - Ticket classification - Built-in time tracking -...



Help Desk Software and ICT Companies

02 Feb 2010 |  Posted by admin |  0 Comment.
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Responsive customer support and service is vital in the technology and telecommunications arena. The key to ensuring customer's loyalty is to provide the very best service and support. Happy customers bring more customers; unhappy customers are costly The quality and efficiency of customer support is a reflection of a company, which directly impacts company bottom-line. Support personnel provide vital services such as reassuring potential customers during pre-sales demonstrations, managing installation and upgrade processes and helping customers with routine maintenance. The competence...



Help Desk SaaS Announcement

19 Jan 2010 |  Posted by admin |  0 Comment.
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HelpDeskSaaS - Help Desk Software-as-a-Service (SaaS), has officially started to work at 19th January 2010. HelpDeskSaaS team has provided  a targeted capabilities and options, including unbundled pricing and flexible payment plans for online help desk software. The features were specifically designed from information outlined through extensive customer feedback in the past few years in working during the work with our main product – SupportPortal. HelpDeskSaaS.com is designed with the mission to satisfy a significant number of requests from current customers for help desk software available...



SaaS benefits in small business

04 Jan 2010 |  Posted by admin |  0 Comment.
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Starting and running a small business is all about staying focused on the small business and not on running your office. Software-as-a-Service applications allow you to do exactly that. On the other hand, maybe you just feel unsure of whether the whole SaaS thing really works. Below you will find some of the benefits detailed to help you make up your mind if this kind of technology is for you. 1. No More Software Installation. Since the software comes to you via your internet browser, there is no need to install anything. Your printer will also work with software without installation or any modifications. 2....