Tag / self-service


Updates and New Features: Internal discussions, registration approval, and more!

02 Nov 2011 |  Posted by admin |  0 Comment.
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On October 30, 2011, HelpDeskSAAS introduced new release of its product line. HelpDeskSAAS includes variety of new features, enhancements, and much more! Internal notes and team discussions Using internal notes allows you to add instructions thoughts or insight to tickets for yourself or your colleagues. A handy use of the future is to add information to a message and then send notifications to a coworker for follow-up. It's also now possible to add the entire information to email. This improves the speed and overall accuracy of your help desk team by eliminating the need for any one employee...



Help desk software in a SaaS environment

29 Sep 2011 |  Posted by admin |  0 Comment.
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What is a help desk software? Help desk software is what brings together the different methods of a company's customer service and support. A powerful help desk support system requires careful integration of support ticket software and knowledge base. A quality online help desk software should also cooperate with any existing website software and design. Some help desk products offer customers a wide variety of support methods. Management of the support software is always easy with their featured administration interface as each system seamlessly integrates into one another, making a powerful...



Major update from HelpDeskSaaS introduces Knowledgebase features

24 Jun 2010 |  Posted by admin |  0 Comment.
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HelpDeskSaaS software version 1.7 released - 06/24/2010 HelpDeskSaaS.com releases a new version of its help desk software as a service with a set of convenient improvements and upgrades. You can find out more about this product here. The main new feature is the ability to create and share the knowledgebase. Create and share a Knowledgebase The knowledgebase allows you to create a collection of commonly asked questions and their answers. You can group these into categories and set them to be either visible or private (support stuff only). The client area offers the user the choice of browsing...



IT Help Desk for Education

03 Mar 2010 |  Posted by admin |  0 Comment.
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Educators rely more and more on technology to develop, distribute and deliver content to their students. In order to provide a quality learning experience, it is crucial that these systems run efficiently and effectively. Whether it is ensuring uninterrupted online delivery of content, managing on-campus resources or maintaining the technology infrastructure to keep the institution running, the demands on support personnel can be overwhelming. HelpDeskSAAS can offer the perfect solution to enable your technicians to provide the best possible help desk service for your educational environment. Escalation Typically,...