Tag / Service

HelpDeskSAAS, a leader in help desk software-as-a-service, is beginning 2010 by launching significant new upgrades to its acclaimed SaaS product. During January, the company has released version 2.2 for customers using multiple support queues to the all-new queue browsing feature. This upgrade features an easy-to-use interface, improved Tickets mode browsing functionality. Further, the company launches its new tickets' list tags, providing essential information in a format where clarity is the key feature. If you are not registered your account yet, we invite you to register for free...

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One of the biggest frustrations of customers and help desk representatives is when a help desk request must be escalated outside of the help desk. A typical scenario occurs: the customer calls regularly to check on the request status. the help desk contacts support agent assigned to the request. the customer is frustrated because the delay will affect his work. the support agent is frustrated because there are so many support, projects and operational tasks assigned to him. The final result is the help desk caught between these two and is generally powerless to help either. This...

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The best customer support service is supported by a customer support software tool that caters to unique customer service requirements. When selecting a software to run a project or business, many buyers overlook key factors that ensure a successful customer support software implementation. Ranking Business and Customer Support Priorities When evaluating a customer support software or a business software, it helps to have a thorough understanding of the day to day customer service activities and needs. This helps identify whether or not and how the software is capable of solving  business...

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Educators rely more and more on technology to develop, distribute and deliver content to their students. In order to provide a quality learning experience, it is crucial that these systems run efficiently and effectively. Whether it is ensuring uninterrupted online delivery of content, managing on-campus resources or maintaining the technology infrastructure to keep the institution running, the demands on support personnel can be overwhelming. HelpDeskSAAS can offer the perfect solution to enable your technicians to provide the best possible help desk service for your educational environment. Escalation Typically,...

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Responsive customer support and service is vital in the technology and telecommunications arena. The key to ensuring customer's loyalty is to provide the very best service and support. Happy customers bring more customers; unhappy customers are costly The quality and efficiency of customer support is a reflection of a company, which directly impacts company bottom-line. Support personnel provide vital services such as reassuring potential customers during pre-sales demonstrations, managing installation and upgrade processes and helping customers with routine maintenance. The competence...

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HelpDeskSaaS - Help Desk Software-as-a-Service (SaaS), has officially started to work at 19th January 2010. HelpDeskSaaS team has provided  a targeted capabilities and options, including unbundled pricing and flexible payment plans for online help desk software. The features were specifically designed from information outlined through extensive customer feedback in the past few years in working during the work with our main product – SupportPortal. HelpDeskSaaS.com is designed with the mission to satisfy a significant number of requests from current customers for help desk software available...

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