Tag / support portal


Major update from HelpDeskSaaS introduces Knowledgebase features

24 Jun 2010 |  Posted by admin |  0 Comment.
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HelpDeskSaaS software version 1.7 released - 06/24/2010 HelpDeskSaaS.com releases a new version of its help desk software as a service with a set of convenient improvements and upgrades. You can find out more about this product here. The main new feature is the ability to create and share the knowledgebase. Create and share a Knowledgebase The knowledgebase allows you to create a collection of commonly asked questions and their answers. You can group these into categories and set them to be either visible or private (support stuff only). The client area offers the user the choice of browsing...