Overview
Ticket management
Integration
Automation
Customer portal
Real-time reports
Stay connectedSimple and flexible, all from The Cloud
HelpDeskSAAS is designed for small to mid-size companies that are looking to improve how they provide service and support to their customers.
It is complemented by a collection of best practices that ensure consistency in your service message, improve help desk processes and facilitate the delivery of effective customer service.
Built for your team, as well as your customers
HelpDeskSAAS support processes on both sides of the help desk. On one side, team members with the appropriate access permissions are able to perform service and support tasks from the browser of any web-connected computer.
On the other, both internal and external customers can submit online requests, check the status of their requests and browse the online knowledge base.
Rapid implementation and steep learning curve
There is no need to install anything. HelpDeskSAAS is faster and easier to implement and learn than any other traditional help desk software.
There has been a conscious effort to minimize feature overload and resulting complexity with the HelpDeskSAAS offering. While the functional capabilities are deep, the end user has been kept in mind through the development process.
Multilingual Support
HelpDeskSAAS is available in 7 languages (English, Spanish, French, German, Portuguese, Dutch, Arabian) and provides Unicode support so you can write content in any language.
HelpDeskSAAS is available in 7 languages (English, Spanish, French, German, Portuguese, Dutch, Arabian) and provides Unicode support so you can write content in any language.
Private or public help desk
Depending on your organization’s requirements, you can close the entire site to anonymous visitors, or allow visitors to access selected resources without having them sign in.
Depending on your organization’s requirements, you can close the entire site to anonymous visitors, or allow visitors to access selected resources without having them sign in.
Cross-Browser Compatibility
Our system works across all operating systems (Windows, Linux, Android, Mac, iPhone/iPad) and across all major browsers (Internet Explorer, Firefox, Chrome, Opera, Safari).
Our system works across all operating systems (Windows, Linux, Android, Mac, iPhone/iPad) and across all major browsers (Internet Explorer, Firefox, Chrome, Opera, Safari).
Appearance and logo settings
The appearance section allows you to add your own company logo, set background theme and customize login page.
The appearance section allows you to add your own company logo, set background theme and customize login page.
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