It is complemented by a collection of best practices that ensure consistency in your service message, improve help desk processes and facilitate the delivery of effective customer service.
HelpDeskSAAS support processes on both sides of the help desk. On one side, team members with the appropriate access permissions are able to perform service and support tasks from the browser of any web-connected computer.
On the other, both internal and external customers can submit online requests, check the status of their requests and browse the online knowledge base.
There is no need to install anything. HelpDeskSAAS is faster and easier to implement and learn than any other traditional help desk software.
There has been a conscious effort to minimize feature overload and resulting complexity with the HelpDeskSAAS offering. While the functional capabilities are deep, the end user has been kept in mind through the development process.