10 reasons why people use HelpDeskSaaS
Zero Infrastructure
1When you use HelpDeskSaaS you don’t have to worry about anything technical – you can just create your help desk and put it into production right away. We take care of all the security, uptime, backups and upgrades. You can stay focused on what you’re good at and we’ll handle the rest.
Secure Database Hosting
2HelpDeskSaaS infrastructure is provided, maintained and hosted by Strato AG. Modern routing equipment with high-performance glass-fiber network and Oracle database servers ensure an outstanding availability to all HelpDeskSaaS accounts. Servers are located in Berlin, Germany.
Fair, upfront licensing policy
3You won’t find any ‘contact us for a price’ forms here. We passionately believe in our fair, upfront licensing policy. HelpDeskSaaS’s upfront licensing scheme ensures that all your costs are known in advance.
HelpDeskSaaS is always up to date
4This really is one of the main benefits of HelpDeskSaaS. We make all the software updates on servers, so you don’t have to do anything. No update hassle and worry anymore. There are no “Update available – Please download” messages and no CDs / DVDs updates arriving in the mail.
No contract needed
5No minimum term, cancel anytime, and probably no contract needed. This puts you in control. Unlike the boxed software you buy, once you paid for it, it’s yours including the problems.
Permanent support
6In case you need some support for HelpDeskSaaS, you do not need to be afraid if your administrator is not available on-site, or just feels a sick. Somebody is always near your account to give you a real answer.
Access from anywhere
7HelpDeskSaaS can be accessed from anywhere, anytime. All you need is a web-browser with Internet connection. Your team members and clients can access real-time data at any time. Enforcing data integrity, consistency 24/7, and no conflicting modifications. HelpDeskSaaS helps you to stay connected to your data at all times.
Time to Run
8Don’t spend hours or days setting up your help desk application – HelpDeskSaaS can be up and running on your system in less than 5 minutes! HelpDeskSaaS provides a flexible and easy-to-use administration section to build help desk over the web, which significantly reduces the deployment time.
No Administration Complexity
9HelpDeskSaaS implementation takes away all the help desk complexities associated with configuration, modification of functional requirements and maintenance headaches such as storage, availability and security.
The information you need, when you need it
10Different users use HelpDeskSaaS in different ways:
Developers need to work on, update and resolve bugs. Business analysts need to track their business projects. Help desk issues need to be tracked through to completion. Testers need the ability to raise issues quickly, whilst minimising duplicates. Project managers need to be able to assess the issues’ importance and allocate them.
